Services

Service Commitment

MMSwest is an organization that was founded and built on exceptional customer service. When contacting us by phone, you can speak to a “real person.” Our customer service associates are always standing by to answer your calls, you won’t have the challenge of navigating an automated phone system in search of the right person to assist you. MMSWEST is a unique vendor in the marketplace, we are large enough to meet the requirements of any size mailer without the “lost in the shuffle” experience you receive from being a corporate giant’s customer. We like to think we’re like “David against Goliath.” With MMSWEST you won’t be treated like just an account number.

At MMSWEST we maintain an exceptional ratio of field service personnel to customers in order to provide you with “ the best service …period.” MMSwest’s team of experienced, factory-certified technicians provides swift, on-site service to limit inconvenient and costly downtime.

Request technical support or equipment repair by calling 775-331-5554

Request Service

Please be prepared to provide your Company name, Contact Name, and phone number. All our service calls are answered in our Location in Sparks, NV.

We do not utilize an automated phone directory that forces callers to press multiple numbers to reach the right operator. Your call will be immediately answered by our support team.

A full extension of the original manufacturer’s warranty including all parts and labor. A single payment covers full hardware support.

  • Preventative maintenance may be scheduled at no charge to keep your system in top running condition.
  • Access to technical support representatives that can troubleshoot equipment problems over the phone.
  • Elimination of internal delays. Equipment operators can request service without the need for management approval.
  • Fail-safe cost and budget control. Our affordable agreements are designed to help businesses avoid unplanned maintenance expenses and eliminate surprise repair costs.
  • Peace of mind from unlimited service coverage. If repeat repairs are needed, it costs us, not you. You pay only for your maintenance agreement.

Installation & Training

Our experienced professionals deliver hands-on training and instruction, ensuring your staff is fully equipped to maximize the features and functionality of your new product solution. MMSwest provides flexible education services including implementing new systems, training new operators, and refresher courses on your existing equipment. Our goal is for every customer to reap maximum system benefits and experience an exceptional return on their investment with us.

Maintenance Agreements

MMSWEST also features a comprehensive maintenance program designed to deliver optimal technology performance and longevity. The service agreements we offer, protects your investment and provide you with these significant benefits:

A full extension of the original manufacturer’s warranty including all parts and labor. A single payment covers full hardware support.

  • Preventative maintenance may be scheduled at no charge to keep your system in top running condition.
  • Access to technical support representatives that can troubleshoot equipment problems over the phone.
  • Elimination of internal delays. Equipment operators can request service without the need for management approval.
  • Fail-safe cost and budget control. Our affordable agreements are designed to help businesses avoid unplanned maintenance expenses and eliminate surprise repair costs.
  • Peace of mind from unlimited service coverage. If repeat repairs are needed, it costs us, not you. You pay only for your maintenance agreement.